Terms & Conditions

These Terms & Conditions apply to all our transactions. If you decide to purchase an item @ SUBDELTA, you explicitly agree on all of these these terms & conditions. This is also asked explicitely during checkout. We kindly advise you to ask any question prior to ordering to avoid unclarities.

  1. Prices / offers / VAT / customs / shipping
    1. Prices: all prices are in Euros (€)
    2. Offers: it is possible to make an offer on selected items. Please note that an offer should be at least 80% of the asking price, otherwise it will be automatically rejected. We can make a counter offer, accept or decline your offer. All will be communicated with you via a messaging system.
    3. VAT on new SUBDELTA items: 21% Dutch VAT will  be added during checkout for EU. For non-EU we charge 0% VAT. The buyer is resonsible for any custums duties and import taxes.
    4. VAT on used items: 0% Dutch VAT will be added for both EU and non-EU customers, since they are so-called “margin goods”. we will pay 21% Dutch VAT over the margin we may make to Dutch tax authorities. You don’t see this.
    5. Shipping:  all items will be shipped after we have received your payment. They will be shipped by a trusted shipping agent (usually DHL) and can be adequately insured by to avoid issues. This depends on the item’s value. We don’t mark items for a lower value than its actual value or as gifts. Please note the shipping fee you pay in the webshop comprises standard shipping service. Should you require special shipping services, we will ask for the extra fees, which should be covered by you separately.
    6. Local pick-up: depending on the item, it is possible to pick up the item(s) in the Netherlands. Sometimes items come from clients who live outside the Netherlands, so please inquire prior to bying.
    7. Shipping classes: according to the item’s values and the shipping address, we offer shipping classes for lighters (lower) and watches (higher) both inside and outside of the European Union. During checkout you can calculate the shipping costs we charge you. Only the highest shipping class needs to be paid (i.e. if you buy a lighter and a watch, the watch has the most expensive shipping costs, so only those will be charged). For some countries we provide commercial invoices / customs declaration forms. This is included in the shipping costs. We stick these forms onto the parcel.
    8. Responsability after shipping: please note items are under your responsibility and not ours, once they have been accepted by the shipping agent. Should they disappear or damage, the insurance needs to take over a financial claim or search for the item. We can assist you with thiss

     

  2. Payment
    1. Bank/wire transfer: payment can only be made through wire transfer and we kindly ask for your understanding. Please make sure you are the party who pays for any bank costs, not us. We need the actual amount the item(s) is(are) sold for.

     

  3. Cancellation / returns / refunds
    1. Cancellation / returns: only new SUBDELTA items can be returned and only after they have been received by you but only if the item is not as described. During the shipping process, items cannot be retrieved. The buyer is reponsible for any additional costs (shipping, customs, bank costs etc.). Once we receive the item in exactly the same condition as we sent it, you will be refunded.
      We will not refund used items when we act as a broker during a sale for a private person. This is clearly stated with each of such a product. We act as an intermediate in cases of a conflict and try to please both parties by finding a solution, but in the end the seller is reponsible for both the item and the shipping and SUBDELTA is therefore not a legal party.
  4. Quality
    1. New SUBDELTA items are handmade by craftsmen. As a result, slight differences between various copies and slight imperfections may occur. We don’t issue factory-standard quality and this is not covered by warranty of any kind.
  5. Delay / warranty new SUBDELTA items
    1. Delay: we don’t want to rush production in favor of speed and prefer to take a little more time to make them 100% perfect. Should we however require more time and therefore not meet the desired deadline, buyers will of course be notified and kindly asked for their patience. This cannot be a reason to cancel your order and get a refund though.
    2. Warranty: in compliance with EU laws, new SUBDELTA items are protected by a two-year warranty on factory / engineering faults, starting on the shipping date. Used items are not covered by a warranty and are sold as-is.
      Maluse: please note it’s the owner’s responsibility to use items in a proper, respectful fashion. Obvious damage due to maluse is not covered by our warranty, as is the case with normal wear and tear. Please note we only have a very limited amount of spare parts for Limited Edition watches. Making just one extra is too costly, but we’ll work something out together.
      Bidirectional relationship: we’re all about a personal and therefore friendly, respectful and constructive relationship. This means we strongly recommend you don’t misuse and/or abuse our good name on for instance social media, before we had the chance to solve any issues with you. We’re partners 😉
    3. Warranty request: in case of a warranty request, please provide a full description of the fault(s) with text and clear, detailed images via e-mail, so we can asses the situation from a distance. All shipping costs to us need to be paid by the buyer and will be redeemed if the warranty claim isn’t void.  It goes without saying we pay for any shipping costs once a repaired item is being returnd. We are however not liable for any customs taxed and/or administrative fees.
  6. Crowdfunded items
    1. Funding threshold: a crowdfunded item can only be taken into production once its funding threshold has been met within the funding timeframe. If the threshold is not met within this timeframe, the production of the item will be cancelled and all funds are refunded fully.