Terms & Conditions

These Terms & Conditions apply to all our transactions. We kindly advise you to ask any question prior to ordering to avoid unclarities.

Prices
All prices are in Euros (€).

Taxes
All prices are shown exclusive of 21% Dutch VAT, which will be added in your shopping cart for orders destined within the EU. Orders destined outside the EU are VAT exempt, but you are responsible for any import duties and taxes. Please contact your customs for more information.

Shipping
Our watches are shipped perfectly in a neutral cardboard box to avoid theft and are insured. You can choose between:

  • slow n’ sexy (PostNL, Dutch postal services)
  • fast n’ deluxe (DHL Express, door-to-door)
  • free local pickup (the Netherlands)

You always receive a tracking code is you choose to have your watch shipped.

Payment
We only accept payments in advance by bank transfer directly into our bank account. Please indicate for which watch(es) your payment is by indentifying the invoice and/or webshop order number. Please make sure you pay for all bank costs, so we receive the net amount. We used to also offer PayPal, but this appeared to be too costly for both parties.

Trade-in of your watch
We can trade in your watch if it is of a reknowned luxury brand. No fashion watches and only full boxed, (near) mint sets with original papers and booklets. Please give us all details, good images and your price idea and we’ll work something out.

Cancellation
You can cancel an item unless:

  • it has been personalised and/or customised for you
  • when your item is on its way to you

Returns
You can return your item at your cost and risk. Items need to be in the exact same condition as when ordered. 

Production stage
Ideally, it takes about 6 months to produce a batch of new watches. We will keep you informed about the production on a regular basis.

Warranty
In compliance with EU legislation, new SUBDELTA items are protected by a two-year warranty on factory and/or engineering faults, starting on the shipping date. Warranty is void if:

  • obvious damage is caused by maluse
  • normal wear and tear

We’re all about a personal, friendly, respectful and constructive relationship. Any issues with your watch need to be discussed with us prior to ventilating them on (social) media to give us a fair chance to resolve them. Thank you.